Privacy Policy

Effective Date: 22 May, 2025

Thank you for choosing to be part of our learning community at Virtual Learning | Excel Group of Schools, operated by Centre for Educare and Research Charitable Trust. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your data when you access our website: https://learn.excelschools.edu.in.

Who We Are

Our website address is: https://learn.excelschools.edu.in

This site is managed by: Centre for Educare and Research Charitable Trust

For privacy-specific concerns, you may contact:
Email: learn@excelschools.edu.in
Phone: +91 7090007060

What Personal Data We Collect and Why

We collect various types of data depending on how users interact with the site:

a. Comments

When visitors leave comments, we collect the data shown in the comments form, the IP address, and browser user agent string for spam detection. A hash of your email may be sent to Gravatar for avatar display. View their policy here.

b. Media

If you upload images, avoid including embedded location data (EXIF GPS). Uploaded content is publicly accessible.

c. Contact Forms

Contact form submissions may collect name, email, phone number, and message content. These are stored for up to 6 months for customer service but not used for marketing.

d. Cookies

We use cookies to enhance your experience:

  • Comment cookies (1 year)

  • Login cookies (2 days to 2 weeks depending on “Remember Me”)

  • Post-edit cookies (1 day)

  • Temporary cookies on login pages (session-based)

e. Embedded Content

Articles may contain embedded media. These act as if you visited the third-party site directly and may collect data, use cookies, and track interactions.

f. Analytics

We may use Google Analytics or other services to monitor site traffic. Users can opt out through browser settings. Analytics data is stored anonymously.

WooCommerce Data Collection

During purchases, we collect:

  • Name, billing/shipping address
  • Email address, phone number
  • Payment details (via Razorpay)
  • Optional account info (username, password)
We use this data to:
  • Process orders and refunds
  • Prevent fraud
  • Comply with legal obligations (e.g., tax regulations)
Cart contents and viewed products are tracked via cookies.

Razorpay Payments

Payments are handled through Razorpay. Relevant purchase and billing data is shared with Razorpay for transaction processing

Who Has Access

Our team (Administrators and Shop Managers) can view:

  • Order and payment details

  • Customer contact information

This access is used strictly to fulfill orders and provide support.

Data Retention

  • Comments: retained indefinitely
  • Contact form submissions: up to 6 months
  • Registered user data: retained as long as the account is active
  • Order details: stored for up to 7 years for tax and compliance

Your Rights Over Your Data

You may request:

  • An export of personal data we hold

  • Deletion of your data (excluding what we must retain for legal reasons)

Requests can be made via: learn@excelschools.edu.in

Data Transfers

Data may be processed outside the European Union. We ensure all transfers meet GDPR and international standards through:

  • Contracts with service providers

  • Privacy Shield frameworks or equivalent

How We Protect Your Data

We implement:

  • SSL encryption
  • Role-based access controls
  • Plugin-level security monitoring
  • Staff training in data handling

Data Breach Procedures

In case of a breach, we have:

  • Internal reporting systems
  • Immediate notification protocols
  • Remediation workflows

Third Parties We Receive Data From

We may receive data from:

  • Embedded platforms (e.g., YouTube)
  • Payment processors (e.g., Razorpay)

This data is only used to deliver services or support your transactions.

Automated Decision Making and Profiling

We do not use your data for automated decision-making or profiling.

Industry Regulatory Disclosures

We are governed by Indian data protection laws and any applicable educational regulations.

LiteSpeed Cache

We use LiteSpeed Cache for faster performance. Cached data is temporary and not accessed by third parties except for technical support. More info at QUIC.cloud Privacy Policy.

This Privacy Policy is subject to change. Please revisit this page regularly to stay informed.